The Privacy Policy

Website Privacy Statement

Your privacy is incredibly important to us. How we process and handle your personal information is explained in this policy to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

This Privacy Policy applies to all users of our website (www.delfran.co.za), which is used by you to access information to our products and services.

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies which we may provide from time to time when we collect or use your personal information.

By visiting and remaining on our website, you agree with our terms and conditions and agree with the processing of your personal information as set out in this Privacy Policy.

Information Collection

Our service provider gathers information about your use of our website to improve and monitor the website. Our service provider uses advanced technology (through the use of cookies and/ or user tracking) to improve your experience with us by inter alia gathering information about your operating system, browser version, domain name, IP address and frequency of landing on our home page. Your IP address tells us which server you use but does not identify you personally.

You may disable the collection of cookies on your browser and you may browse the internet and our website incognito. It is a function easy to engage on your browser. We will not use your personal information for any other purpose without your permission.

By accessing and using our website, you consent to our use of cookies.

Categories Of Information We Collect and Process

Delfran Pharmaceuticals collects and processes personal information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. When you access our website/ email us with enquiries or purchase any goods and/ or services from us, we have to collect and process your personal information to render our services to you. To do so, we may collect inter alia the following categories of personal information:

  •  Your name and surname;
  •  Your email address;
  •  Your telephone number;
  •  Physical address;
  •  Billing address;
  •  Your banking details; and/ or
  •  Other information used to create your user account and/ or for shipping and/ or delivery purposes.

Collection And Processing of Personal Information

When you access our website, we process your personal information to render our services to you and by doing so, we may receive log information, through online identifiers, including information on how, when and for how long you use our website and other services, as well as the content you view and search queries you submit.

We may also receive information about the equipment or device you use to access or use our website, how you access our website, your browser or operating system, your Internet Protocol address, the geographic location from which you accessed our website, including your device’s global positioning system signal and information about nearby Wi-Fi networks and cell towers, which are obtained when you use location-enabled services and other information about you from third parties, such as social media.

You are not obliged to supply any personal information that you want to keep private. However, if you do not provide a method to communicate with you, we will not be able to provide adequate feedback.

All personal information you provide us depends on your consent to give that information. Even after you have given us any personal information, you may request we remove your personal information from our database.

We do not collect personal information about you from other sources. If you have concerns about the personal information we request on our website, you may address these concerns with the Management of Delfran Pharmaceuticals. Our contact details are set out at the end of this policy and at the bottom as well as contact page of our website.

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person, entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information Security

Our systems are not invulnerable to Zero Day attacks. (A Zero Day attack means the first type of attack of its kind). So, we cannot guarantee that any personal information you communicate to us will be secure. However, we take all precautions reasonably available to protect your personal information.

Among the many things we do to secure your personal information, we use the following essential protocols:

  •  All our computers are updated regularly;
  •  We employ firewalls and up-to-date anti-virus protection; and
  •  Our staff do not open links and documents from unsolicited emails.

So, if you are making contact with us for the first time, please do not send us PDF documents or open links in your emails.

If we suffer a breach of your personal information, we will immediately inform the Information Regulator of the breach. We will also let you know the nature and extent of that breach unless the Information Regulator requires us to wait for the completion of investigations into the breach.

And, of course, to the best of our ability, we will close the attack vector immediately.

Retention Of Personal Information

We keep your personal information for as long as you allow us to keep your information, for as long as the law requires us to keep such information or for as long as it is necessary to uphold the contact between you and Delfran Pharmaceuticals.

If you request us to delete your personal information from our database, we will do so immediately. However, if you do not request us to delete your personal information, we will keep your information for three years after your last contact with Delfran Pharmaceuticals or as stipulated above.

If your personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires. However, we will stop using it for a shorter period once that period expires.

By accessing and using our website, you consent to us retaining records of your personal information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

The General Policy Concerning the Use of Personal Information

Delfran Pharmaceuticals respects your privacy. We are committed to respecting your privacy per POPI and will strive to apply the protections accorded to personal information in any other legislation, local and international, which may be applicable.

Delfran Pharmaceuticals uses your personal information for the following main purposes:

  •  To keep in touch with you via emails, telephonically, SMSs and social    media, on the condition that you consent to these communications
  •  To enter into a contract with you and to fulfil our contractual  obligations.
  •  To gather feedback from you on how we need to develop our products and services and grow our business.
  •  To comply with any legal or regulatory obligations; and/ or
  •  To undertake research and statistical purposes.

Information Security and Quality

Delfran Pharmaceuticals will protect the quality and integrity of your personal information at all times. You are also entitled to know what personal information Delfran Pharmaceuticals keeps about you. To request access to your personal information and to assist Delfran Pharmaceuticals to correct inaccuracies in your personal information please send an email to Delfran Pharmaceuticals

We secure the integrity and confidentiality of your personal information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of personal information; and unlawful access to or processing of personal information.

To implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated regularly.  

Sharing Of Information

We may provide or make your personal information available to our employees and/ or third-party service providers in the following circumstances:

  • To enable them to assist us to interact with you via our website for the ordering of goods and services and/ or when shipping or delivering goods and services to you;
  •  In the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets;

Your Rights

It is important to know your rights, particularly those in terms of POPI. You have the right inter alia to:

  •  View, correct and/or amend the personal information we process;
  •  Request a record or description of your personal information;
  •  Request to have your personal information corrected, destroyed or deleted;
  •  Us complying with your requests upon receipt unless we have a credible reason why we cannot comply;
  •  Us indicating where, if we cannot agree whether to correct or delete your personal information as requested, that a correction or deletion was requested but was not made;
  •  Inform you if reasonably practicable, should we change your personal information, and this has an impact on decisions about you;
  •  Us notifying you of the action taken by us because of your request;
  •  Us notifying you of unauthorised access to your personal information;
  •  Us providing you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request;
  •  Submit a complaint to the Delfran Management.

Opt-Out of Direct Marketing

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication by “opting-out” of any direct marketing communications we may send to you.

Questions and Complaints

Q&Cs regarding this Privacy Policy may be sent to the Delfran Management. For the details, see below.
If you are unhappy with how we address your questions and complaints, you also have the right to refer a complaint to the Information Regulator at:

4th Floor, JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints email: complaints.IR@justice.gov.za General enquiries email: inforeg@justice.gov.za